Electrical FAQ — Ontario homeowner and business questions, answered.

General

General — licensing, response times, costs

• What areas do you serve?+
  Headquartered in Huntsville, ON - serving all of Muskoka (Huntsville, Bracebridge, Gravenhurst, Port Carling, Baysville / Lake of Bays) plus active commercial and residential work across Hamilton, Burlington, Waterdown, Ancaster, Dundas, Stoney Creek, and Oakville.
• Are you ESA licensed?+
  Yes - we are an Electrical Safety Authority (ESA) Licensed Electrical Contractor (ESA/ECRA-7017877). Our electricians are 309A Master Electricians. Every job that requires a permit gets one in our name, and the ESA Certificate of Inspection goes to you at the end.
• Do you handle multi-site service contracts with consolidated invoicing?+
  Yes - multi-site service contracts for property managers, retail chains, and restaurant groups across Hamilton, Burlington, Oakville and the Golden Horseshoe are a core part of our commercial portfolio. One point of contact, consolidated monthly invoicing across all locations, and per-site service history so you can see what every address has cost over time. See our commercial electrical portfolio for the full scope and the brands we standardise on.
• How fast do you respond?+
  Same- or next-business-day on most calls in Huntsville, Hamilton, Burlington, and Waterdown. Send us a panel photo or a description of the job and we will get back to you quickly. Same- or next-business-day on most calls. Send a panel photo or job photo and we will get back to you quickly.
• My insurer asked me to replace my FPE / Stab-Lok panel - can you do it?+
  Yes - one of our most common jobs. We swap the panel, re-terminate every branch circuit, label everything, get the ESA Certificate of Inspection inside the week, and provide the documentation your insurer is asking for.
• What does a service call cost?+
  A standard residential diagnostic visit is a flat call-out fee plus billable time on site. Repair and install work is quoted in writing before any work starts - no surprises on the invoice.
• Do you do EV chargers and generators?+
  Yes - both are core categories. EV charger installs across all major brands (Tesla, ChargePoint, FLO, Wallbox, Enphase, Grizzl-E) and standby generator installs (Generac, Kohler, Cummins) with the load calculations done properly before quoting.
• What brands do you work with?+
  Panels and breakers: Siemens, Eaton, Schneider, Square D. EV chargers: Tesla, ChargePoint, FLO, Wallbox, Enphase, Grizzl-E. Generators: Generac, Kohler, Cummins. Lighting controls: Lutron, Philips Hue, Leviton Decora Smart. Industrial: Allen-Bradley, Mitsubishi, Siemens, Schneider.

Service category

Commercial Electrical

• Do you do tenant fit-outs and TI work?+
  Yes - retail, office, and restaurant fit-outs across the Golden Horseshoe. We coordinate with your general contractor, landlord, and the AHJ; we pull the ESA permit; and we schedule rough-in and final inspections so you can open on time.
• Can you handle multi-site service contracts?+
  Yes. We service multi-location operators across Hamilton, Burlington, Oakville, and the surrounding area with consolidated invoicing and per-site service history. One point of contact, one invoice, documented work.
• Can you schedule around our operating hours?+
  Yes - we routinely schedule retail, restaurant, and office work around your business so customers and staff never see the inconvenience. Most service upgrades and panel swaps can land in your closed-hours window.
• New-build commercial - do you do that?+
  Yes. Design-build wiring for small-to-mid commercial builds, including service entrance, distribution, lighting layout, and low-voltage rough-in. Bring us in at the design stage; we will spec the service size correctly the first time.

Looking for pricing on this category? See the electrical cost guide for ballpark ranges, or read the full commercial electrical overview.

Service category

EV Charger Installation

• Which EV chargers do you install?+
  All major brands - Tesla Wall Connector and Universal Wall Connector, ChargePoint Home Flex, FLO Home X5, Enphase IQ EV Charger 2, Wallbox Pulsar Plus, Grizzl-E, and JuiceBox. If you already bought a unit we install it; if not, we will tell you which one actually fits your panel and use case.
• What does a Level 2 EV charger install typically cost?+
  It depends on three things: whether your panel has spare capacity for a 32-48A continuous load, how far the run is from the panel to where the car parks, and whether a service upgrade is needed first. Send us a panel photo (door open, breakers visible) and where the car parks, and we will quote the install in writing — including the ESA permit, the conductor, the breaker, the conduit and box work, and the inspection.
• Do you handle the load calculation and ESA permit?+
  Yes - both are part of the job. We run a proper load calc on your panel (not a rule of thumb), pull the ESA permit, and schedule the final inspection. The ESA Certificate of Inspection is what your insurer wants to see if anything ever happens.
• Can you install at a cottage that is only used part-time?+
  Yes - we do a lot of cottage EV installs around Lake of Bays, Port Carling, and the Huntsville lakes. Outdoor-rated installs, weatherproof disconnects, and chargers selected for the seasonal use case. We can also wire for a future install if you are not buying the car this year.
• Are there rebates available?+
  Federal and provincial EV charger rebate programs come and go. We track what is currently available and will tell you what you qualify for at quote time - we do not bake rebate assumptions into our pricing because the programs change every fiscal year.

Looking for pricing on this category? See the electrical cost guide for ballpark ranges, or read the full ev charger installation overview.

Service category

Lighting (Interior, Exterior, Landscape)

• Can you retrofit my old fixtures to LED?+
  Yes - and it usually pays back inside two years on commercial sites and three to four on residential. Full fixture swaps, retrofit kits where the housing is reusable, and dimmer compatibility checks (a lot of older dimmers will not work with modern LED drivers; we identify and replace those at the same time).
• Do you do landscape and dock lighting?+
  Yes - low-voltage landscape lighting for paths, gardens, and trees, and proper line-voltage dock and shoreline lighting for Muskoka waterfront homes. CSA-listed outdoor fixtures, GFCI protection, and grounding that survives a Muskoka winter.
• Can you add pot lights to an existing ceiling?+
  Yes - one of the most common calls we get. Old-construction LED pot lights with shallow can depth so we do not have to open the ceiling, dimmer planning so you do not end up with flickering on day one, and we patch around the cuts if there are any.
• Smart lighting - Lutron, Caseta, Philips Hue?+
  Lutron Caseta and RA3 for whole-home smart switching (best dimmer compatibility, no internet dependency), Philips Hue for bulb-level color and scenes, and we wire neutral conductors where the existing system did not have them so smart switches actually work. We will tell you which platform fits before you buy a thing.

Looking for pricing on this category? See the electrical cost guide for ballpark ranges, or read the full lighting (interior, exterior, landscape) overview.