Building managing a world class help desk explains the short and long term benefits of operating a first rate help desk and how to maximize their impact on your companys efficiency reputation and ultimately its earnings. Building managing a world class it help desk has 9 ratings and 0 reviews what is a help desk a help desk is a department within a company that respon. Building managing a world class it help desk by bob wooten robert j wooten get full details on how to set up an efficient help desk using this comprehensive resource real world examples and step by step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help . Whether your goals include building a help desk from the ground up or reinvigorating your existing help desk this book offers concrete methodologies for deployment and long term success. What is a help desk a help desk is a department within a company that responds to users technical questions most large companies have help desks to answer user questions questions and answers can be delivered by telephone e mail bbs or fax this guide should help readers build improve or maintain a successful help desk the resource details a step by step methodology for help desk
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